c wenger group has been providing one-on-one and group call coaching for many years. A third-party call coach ensures that the call coaching is focused on the customer and the agent, avoiding the bias that often results when internal coaches let personal, personality, or internal work issues get in the way of objective feedback. Our experienced call coaches approach each session with a desire to encourage, build up, and equip your agents with skills and techniques that improve the customer experience. Whether you need a comprehensive call coaching program for the entire team or a focused project to help one agent, c wenger group will customize our approach to meet your needs.
We believe in customer centered coaching, letting data from customer research and customer centered Quality Assessment lead the way in providing relevant coaching on service skills that will improve the customer experience and result in higher levels of customer satisfaction and loyalty.
Conversation is free! We’d love to talk to you about your research, QA, or training needs. If you fill out the information below, one of our team members will contact you.
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