We specialize in utilizing relevant data to customize a training and/or coaching approach that will have a powerful and positive impact. Because we’ve surveyed customers, we can help front-line sales and service agents understand exactly what drives your customers’ satisfaction when they call. Because we’ve listened and analyzed a significant number of phone calls, we know the very situations and conversations that create the greatest challenges for your team members. Our coaching and training efforts will focus on the real challenges your representatives face daily and provide time tested strategies for helping them engage your customers in a way that leaves them satisfied and builds long term customer loyalty.
Our training and coaching services include (but are not limited to):
- Customer Service training events
- Data led on-going training programs (goal setting, regular presentations, accountability)
- On-line web portal for delivering individual agent data to their desktop 24/7/365
- One-on-one call coaching
- Call coach training and consultation
- Keynote or workshop presentations for events, retreats, and conferences
Conversation is free! We’d love to talk to you about your research, QA, or training needs. If you fill out the information below, one of our team members will contact you.
Note: c wenger group will maintain your privacy