Tag: Iowa

Leadership Transition at C Wenger Group

Tom Vander Well (1)

Tom Vander Well

With the beginning of 2018, C Wenger Group is pleased to announce that Tom Vander Well has been named the company’s President and Chief Executive Officer (CEO). Outgoing President and CEO, Scott Wier, will continue his active leadership in the Group and will serve as President of the Group’s Customer Insight division. Wier and Vander Well have owned and led C Wenger Group as partners since January 2005 when founder, Charles Wenger, turned over his interest in the company.

Vander Well has been a member of C Wenger Group since 1994. During that time he has led the Group’s Service Quality Assessment and training services. Vander Well will maintain leadership of those services while assuming responsibility for the Group’s executive operations. Scott Wier, who has led the Group’s customer research services since 1988, will focus his energy on the continued development of research and survey projects.

This transition is the culmination of a long-term plan. Both Tom Vander Well and Scott Wier will maintain their leadership and client relationships for all projects. Clients can expect continuation of the responsive, data-led services C Wenger Group has provided for over a quarter century.

C Wenger Group is a consulting firm based in Des Moines, Iowa. The Group provides a full array of custom-designed research products with a special emphasis on measuring and improving the Customer Experience including research, Quality Assessment and data-led training and coaching.

Welcoming Premier Communications to our Client Family!

premier-communications-logo-finalWe are excited to announce that c wenger group has entered into a relationship with Premier Communications in Sioux Center, Iowa. Premier Communications bundles phone, cable television, and internet services to customers in the northwest Iowa region. It is a privilege to welcome Premier Communications into our family of clients!

Tom’s Best from Iowa Biz

For Service Quality Central subscribers who may be unaware, Tom Vander Well is also the contributing Customer Service writer for the award winning Iowa Biz blog, published by The Des Moines Business Record. Be sure to peruse IowaBiz.com for all the great content. Here are some links to some of Tom’s best posts:

FREE ACCP Meeting for Central Iowa Companies & Contact Centers

For readers and subscribers in the central Iowa area, please consider attending the ACCP event  April 21 sponsored by Avtex. The half-day event is FREE and the group will be touring the Principal Financial Group contact center in Des Moines.



We hope you can join us! It's a great chance to network
with your industry peers, discuss and share ideas!

MEETNG DATE: Wednesday, April 21, 2010

LOCATION: Principal Financial Group
6200 Park Avenue
Des Moines, IA 50321

Don’t miss this rare opportunity to tour
Principal Financial Group's Contact Center

Founded in 1879, the Principal Financial Group (The Principal) is a leader in offering businesses, individuals and institutional clients a wide range of financial products and services, including retirement and investment services, life and health insurance and banking through its diverse family of financial services companies.

As a 401(k) leader and a member of the FORTUNE 500, the Principal Financial Group has $280.4 billion in assets under management and serves some 18.6 million customers worldwide from offices in 12 countries throughout Asia, Australia, Europe, Latin America and the United States. The Principal employs 14,900 employees nationwide.

We hope you can join us! It's a great chance to network
with your industry peers, discuss and share ideas!


Registration, Network and Breakfast

Welcome and Introductions

Principal Financial Overview & Presentation:
    – Kim Post, Manager Client Contact Center
    – Rachel Torres, Manager Client Contact Center
    – Q & A Session

Tour Principal Financial
    – Chris Lynch, Manager Client Contact Center

Small Group Networking/Breakout Discussions
   Breakout Sessions
– Metrics – how are they used/how are they calculated
– Rewards on Metrics
– Economy – what changes were made due to the economy
– System Technologies
– VoIP
– Workforce Management/Staffing/Flexible Work time

Wrap-Up / Closing

* * Seating is limited * *
CLICK HERE to register today!



About ACCP:
The Association of Contact Center Professionals (ACCP) is a non-profit networking group of contact center professionals. ACCP consists of Contact Center Executives, Managers and Supervisors from various companies across central Iowa who meet to network and share their experiences on various topics relevant to today's contact center industry.

ACCP meetings are
FREE to attend!


Please forward this email to
other colleagues on your team
who may also have an interest
in attending this meeting. If you
need any assistance with your
registration, please email us at

www.AVTEX.com 800.323.3639