Tom Vander Well
With the beginning of 2018, C Wenger Group is pleased to announce that Tom Vander Well has been named the company’s President and Chief Executive Officer (CEO). Outgoing President and CEO, Scott Wier, will continue his active leadership in the Group and will serve as President of the Group’s Customer Insight division. Wier and Vander Well have owned and led C Wenger Group as partners since January 2005 when founder, Charles Wenger, turned over his interest in the company.
Vander Well has been a member of C Wenger Group since 1994. During that time he has led the Group’s Service Quality Assessment and training services. Vander Well will maintain leadership of those services while assuming responsibility for the Group’s executive operations. Scott Wier, who has led the Group’s customer research services since 1988, will focus his energy on the continued development of research and survey projects.
This transition is the culmination of a long-term plan. Both Tom Vander Well and Scott Wier will maintain their leadership and client relationships for all projects. Clients can expect continuation of the responsive, data-led services C Wenger Group has provided for over a quarter century.
C Wenger Group is a consulting firm based in Des Moines, Iowa. The Group provides a full array of custom-designed research products with a special emphasis on measuring and improving the Customer Experience including research, Quality Assessment and data-led training and coaching.
In December our group’s founder, Charles D. (Chuck) Wenger passed away after a long, full and fruitful life in which he touched the lives of many. Chuck and his wife Charleen began C Wenger Group back in the 1970s. In those years Chuck’s consulting work focused on marketing efforts for Billy Graham’s World Wide Pictures. He and Charleen moved the family to Des Moines, Iowa in the early 1980s and he did similar work for Mark IV Pictures. By the late 1980s the group began to grow and it was in the early 1990s that the group’s current focus on customer satisfaction, surveys, market research, quality assessment and training began to evolve.
Charleen preceded Chuck in death in the late 1990s.Chuck retired at the end of 2004 and all equity in the group transferred to senior group members Scott Wier and Tom Vander Well. Chuck continued to serve as Chairman of our Board until his death and he was an ever present source of wisdom and inspiration. Chuck continued to serve on other corporate Boards after his retirement but dedicated most of his time and energy to founding a non-profit group, Band of Brothers in Christ, which focused on Chuck’s passion for the discipleship of young men in their relationship with Jesus Christ.
Chuck was fond of reminding us all that “the best is yet to come” at every opportunity. His faith in Jesus Christ motivated every aspect of his life, our group included, and we fully believe that in finishing his journey on earth Chuck has fully realized the truth of his favorite words of encouragement.
Chuck will be greatly missed, but the impact he had on our company and the lives of both group members and clients will never go away. Chuck instilled in our group the qualities of honesty, servant heartedness, faithfulness, and operating both life and business by the principles of God’s Word. C Wenger Group will continue to honor Chuck, his legacy, his faith, hope, and love.
We are excited to announce that c wenger group has entered into a relationship with Premier Communications in Sioux Center, Iowa. Premier Communications bundles phone, cable television, and internet services to customers in the northwest Iowa region. It is a privilege to welcome Premier Communications into our family of clients!
c wenger group members Tom Vander Well and Scott Wier will be presenting on the topic of “Trends in Customer Satisfaction Research and Contact Center Quality Assessment” at the July 8th meeting of the Central Iowa Chapter of the National Customer Service Association. Tom and Scott will be exploring how technology and cultural trends are affecting the way companies measure customer satisfaction and service quality, and sharing their expertise regarding how members can improve their companies’ efforts and avoid potential blind spots that are sometimes ignored in the marketplace.
Central Iowa NCSA was previously a part of the the ICSA but made the switch to NCSA after 2014. The group meets quarterly over the lunch hour for relevant presentations and networking events. They invite new members, either individuals or corporations. For more information visit their website: http://centraliowancsa.com
The previous two meetings were at Farmer’s Mutual Rain and Hail Insurance in West Des Moines but the location of the July 8th meeting has not been confirmed. Stay tuned! We will announce the location once it is firmed up and available. Please mark your calendars!