Customer Experience Analysis

Excellent on customer survey - Business man with smiley faces

Customer perceptions are your reality.

How do customers feel about doing business with your company? Many companies gather and track customer experience metrics such as Net Promoter Score (NPS), Overall Satisfaction (CSAT), and Customer Effort Score (CES). But what do these ratings mean? Once you know one or more of these numbers, what do you do then? At C Wenger Group, we focus on helping clients make sense of customer experience metrics and develop practical insights behind your customer opinions—in short, we help you understand why customers feel the way they do and what you can do to improve their perception and drive repeat business.

We work with you to design and implement effective methods to measure how your customers define a quality experience at each touch-point of interaction– and how your business is performing against their expectations. Using proven research techniques, we generate actionable insights from customers. Depending on your needs, Customer Experience surveys can range from comprehensive, broad satisfaction studies to narrowly-focused assessments of specific processes and touch-points. No matter the scope, our goal is to provide you cost-effective, trustworthy data. Data that leads you to good business decisions.

We work with companies and non-profit organizations of all sizes in a wide variety of industries. No matter your need, the process begins with you. Our clients tell us that one of our strengths is making research approachable, understandable, and above all, practical. We invite you to contact us with your questions.

How can we help you and your business or team? We’d love to talk to you about your research, QA, or training needs. If you fill out the information below, one of our team members will contact you within 48 hours.

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