Customer Service is increasingly handled with text based communication, whether that communication is e-mail, chat, or text. How well your agents communicate in text based communication can impact customer satisfaction as much as a phone call. Customers will judge your company based on the professionalism, courtesy, confidence, clarity, and resolution delivered in the textual communication.
c wenger group provides Quality Assessment services for text based customer communication. We can provide you with objective, reliable data regarding the quality of your team’s communication. As with all our QA services, we will custom design a project to meet your needs. Whether you’re looking for a simple benchmark assessment to find out how your team is doing or you’re wanting comparative data across your agents for performance management purposes, we can build a project to provide you with valuable, reliable data.
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