c wenger group became pioneers in call monitoring and call quality assessment back in the early 1990s when we were recording phone calls with voice-activate audio cassette recorders. From cassette tapes to digital VOiP, our group has grown up with the industry and we bring experience that is largely unheralded in the industry. Having worked with diverse client teams, both B2B and B2C, in sales and service environments (even collections!), we can provide you with objective data regarding your teams’ service performance and opportunities for improvement.
Our Service Quality Assessment services include (but are not limited to):
- One-time benchmark assessments
- On-going, turn-key QA programs (we can be your QA provider!)
- Quality Assessment Consultation, Set Up, and Implementation
- Objective Audit of Existing QA Programs
- Cross-team assessments that provide side-by-side service comparisons across teams & locations
- ISO and TS16949 audit data that meets requirements for certification and improves both service performance and customer satisfaction
Conversation is free! We’d love to talk to you about your research, QA, or training needs. If you fill out the information below, one of our team members will contact you.
Note: c wenger group will maintain your privacy