Scott Wier has been a member of c wenger group since 1987. He currently serves as the group’s President and CEO. Since joining the group, he has spearheaded hundreds of research projects on behalf of our clients. He holds a B.A degree., magna cum laude, in psychology from the University of Minnesota and an M.B.A. from Drake University. Scott consults with our clients on research and SQA process design, manages the survey data collection process, conducts statistical analyses, and co-authors and presents reports.
Tom Vander Well serves as Executive Vice-President. Tom manages the group’s SQA efforts, is the group’s training development leader and Quality Assessment specialist. Tom holds a B.A. degree in speech/communication from Judson University and has been with c wenger group since 1994. Tom has extensive experience in individual call coaching and has assisted several clients in organizing and training their own internal QA teams. He authors the group’s blog (formerly qaqna.com and servicequalitycentral.com), is a sought after speaker on the subject of quality assessment and customer service.
Bene’ Zehr has been a member of c wenger group since 1998, after several years’ experience in human resource management, sales, and successfully serving as director of quality assurance for a nationwide restaurant chain. Bené serves as a senior call analyst, calibration specialist and call coach. She has extensive experience training and mentoring call analysts and call coaches both internally and for our clients.
Nick Lenters is a senior data analyst for the group along with duties in call assessment, call coaching, and research support. Nick is gifted in his handling of data and he engineers c wenger group‘s call analysis and reporting systems. Nick joined the group in 2008. He holds a degree in Business Management from Central College in Pella, Iowa and is working on an M.B.A. from the University of Iowa.
Cheryl Rowen has been a member of c wenger group since 2003 and serves as Senior Research Data Analyst. She holds a B.A. degree, cum laude, in mathematics from Saint Olaf College and an M.S. in statistics from Iowa State University. She has over ten years experience in marketing research and direct mail response modeling. In serving our clients, Cheryl performs statistical analysis and provides insight into business implications of results, as well as authoring and presenting of client surveys.
Steve Lenters brings a wealth of business experience to our group’s sales and marketing efforts. Steve is a graduate of Northwestern College and was a business owner for twenty years. He spent over 10 years working in the Banking industry as a Loan and Business Development officer, and additional years working as a Foundation and Public Relations representative for a regional Health center. As impressed as we are with Steve’s vocational experience, he considers his two children and three grandchildren as his most favored and blessed claim to fame.