c wenger group
designs and implements customer centered systems to enhance service quality. By applying principles of God’s Word to our work, we become examples of servant leadership and integrity, bring measurable value to our clients, and profitably build our business.
The story of c wenger group began in the late 1980s when Chuck Wenger, a marketing executive in the film industry, began a management consulting firm in Des Moines, Iowa. As the technology and internet age exploded, the group’s early clients sought out help measuring customer satisfaction and improving customer service in their rapidly evolving contact centers.
Those early projects made c wenger group pioneers in the field of call monitoring, call analysis, and Quality Assessment. From cassette recorders to digital technology and VoIP, the group forged what has become over a quarter century of experience measuring what is important to customers.
By linking our expertise in market and customer research to the call monitoring and analysis process, c wenger group had carved out a unique and effective niche by measuring those things within the call that will drive customer satisfaction. The results of both research and QA products are leveraged into effective data-led training and coaching solutions for our clients.