c wenger group members Tom Vander Well and Scott Wier will be presenting on the topic of “Trends in Customer Satisfaction Research and Contact Center Quality Assessment” at the July 8th meeting of the Central Iowa Chapter of the National Customer Service Association. Tom and Scott will be exploring how technology and cultural trends are affecting the way companies measure customer satisfaction and service quality, and sharing their expertise regarding how members can improve their companies’ efforts and avoid potential blind spots that are sometimes ignored in the marketplace.
Central Iowa NCSA was previously a part of the the ICSA but made the switch to NCSA after 2014. The group meets quarterly over the lunch hour for relevant presentations and networking events. They invite new members, either individuals or corporations. For more information visit their website: http://centraliowancsa.com
The previous two meetings were at Farmer’s Mutual Rain and Hail Insurance in West Des Moines but the location of the July 8th meeting has not been confirmed. Stay tuned! We will announce the location once it is firmed up and available. Please mark your calendars!