New Journal of Contact Centre Mgmt Launched

Received word this morning of a new publication by Henry Stewart Publishing. The Journal of Contact Centre Mangement boasts an international Editorial Board.

A sample of articles from the table of contents:

Problems with partial solutions in contact centres
Peter Cochrane, Founder, Cochrane Associates
 
Refocusing resources in a competitive economy: Sales through service
Kerry Weiner Elkind and Andy Elkind, Co-Founders, The Elkind Group
 
Providing consistent and equitable access through re-thinking your business processes: A health sector case study
Brett Dean, Director, Communio
 
Innovation in a best practice contact centre
Richard J Snow, VP & Research Director Customer and Contact Center, Ventana Research

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