2 comments for “Coffee Time Links 10-08-09

  1. October 20, 2009 at 1:53 pm

    Oh, I think I might steal that last one for Customer Service Links of the week for Spoken! Good proof that customer service isn’t just a nice extra; it actually affects buying decisions.
    I know that I just switched grocery delivery services because of two bad customer service experiences that could easily have been remedied and restored my confidence in the company. Instead, I got generic emails not addressing my issue and oozing insincerity. So, off to AmazonFresh I went.
    🙂 Thanks for the resources!

  2. October 20, 2009 at 2:45 pm

    You’re welcome, Heidi. Glad it was helpful!
    You are right. Customer Service experience does impact future purchase intent!

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