In a quiet little corner of the blogosphere, Ann Onimous blogs about her experiences as a call center Quality Assessment analyst on her blog Call Center QA Blues. Her blog provides an honest meditation from the eyes, ears, mind and heart of a QA pro. From her always humorous "QA word of the day" posts, to her customer service experiences, to her transparent thoughts about her job, Ann is one of my favorite bloggers.
Ann has been a regular around QAQnA for a long time. She comments often and we've exchanged email on numerous occasions. She's has a sweet spirit and has been a great source of encouragement for me.
Ann, welcome to the Mug Club! Enjoy your mug. We raise our coffee mugs in your honor.