Coffee Time Links 10-02-09

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The QAQnA coffee time mantra:

15 minutes, one cup of coffee, five great links.

Customer Service Queues: Fair, Fast or First?
Megan Cullingford: Customer Service DOES Exist!
Are You Measuring the Right Call Center Metrics?
Six Ways to Make Your Meetings More Productive
Best Practices for Twittering Your Brand

Ahhhhhhh! Enjoy.

  1 comment for “Coffee Time Links 10-02-09

  1. October 8, 2009 at 12:47 pm

    Tom–
    Thanks for the link love! Looking forward to your readers’ comments as well.

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