How to Get Your Complaint Heard: Make a Music Video!

In case QAQnA readers are among the few who have not seen this YouTube video I'm posting it. Since I've had my own issues with United Airlines (and own a Taylor guitar, btw), I couldn't resist helping give the story legs.

Customers who find creative ways to tell their story sometimes get a better audience to their frustrations.

  4 comments for “How to Get Your Complaint Heard: Make a Music Video!

  1. July 14, 2009 at 1:46 am

    simply brilliant!

  2. July 15, 2009 at 5:59 pm

    I think this video is the talk of the blogosphere right now, Tom. Heidi Miller posted on it as well… and so did I.
    No Taylor guitar here, though. Just a regular one.

  3. July 16, 2009 at 1:56 pm

    You’re right, Ann. The story has legs!

  4. July 16, 2009 at 6:52 pm

    And it needs to have legs, believe me. Maybe it will help them rethink their business practices.

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