I'm proud to have been asked to be part of the faculty for ICMI's ACCE Conference & Expo in Las Vegas October 5-9. My pre-conference workshop will focus on building an effective Quality Assessment scorecard. If you're building or revamping your QA scale, it would be a profitable 3 1/2 hour workshop for you and your team. The week will include a veritable plethora of valuable workshops, keynotes, and networking opportunities.
ICMI has just announced a contest in which you could win a free trip to the event! All you have to do is create a short, creative video describing how your call center is improving the power of your customers' experience.
Come on QAQnA readers! Get your team's creative caps on and come meet me in Vegas!!