Join Me at the ICMI Call Center Demo Feb 25th in Miami

ICMI Miami I'm going to be presenting a half-day pre-conference workshop at the ICMI Call Conference Demo in Miami on Building a Successful QA Program. The workshop will be 8 a.m. until noon on Wednesday, February 25th. I would love to have you join me for the workshop. It's always a pleasure and privilege to meet QAQnA readers.

The workshop will be great for anyone who is working on structuring a new QA program as well as those who would like to find new ideas for restructuring or improving their existing programs.

I hope to see you in Miami!

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