Calibration is a painful experience for many companies. Calibration experiences are often swapped between call center veterans like war stories in a V.F.W. hall. Nevertheless, that Calibration Session on your Outlook calendar doesn’t have to produce fear and trepidation.
Avtex has asked me to present a webinar on Successful Calibration Basics. The webinar is free and scheduled for April 17 from 10-11 a.m. CDT and April 22 from 2-3 p.m. CDT. The webinar will cover why calibration is so crucial to the success of QA, different ways you can calibrate and how to run a successful calibration session.