There are Reasons for “The Same Ol’ Greeting”

Bigstockphoto_making_the_call_81750 I’ve written in the past about the key elements of a World-class Greeting. After all, you never get a second chance to make a first impression. Nevertheless, it’s common for CSRs to feel that the greeting gets mundane and rote. "It’s the same ol’ thing call after call after call."

Long time QAQnA friend, Jam Mayer, had a great post yesterday reminding us that – sometimes – there is a method to our QA madness. This is a great one for call coaches and supervisors to remember and pull out the next time a CSR complains or questions, "Why do we always have to answer the phone this way?"

  2 comments for “There are Reasons for “The Same Ol’ Greeting”

  1. January 6, 2008 at 11:00 am

    Once – a vendor answered their phone when a called, “Donna Cutting Fan Club!”
    Now that’s a greeting I’ll always remember. 🙂
    Warmly, Donna Cutting

  2. January 6, 2008 at 5:35 pm

    Thanks for sharing the great memory, Donna. I wonder if we can all try to better that with a friend, customer, or colleague this week!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: