Call me strange, but I actually like all the end of year features in media about what has happened the previous year. You know, "The Year in Photos," "The Top News Stories of 2007," etc. I’ve noticed that some blogs have been listing their top posts for the year. It’s a great way to learn what’s resonating with readers!
As I head toward the homestretch of my 2nd "blogoversary"(coming in March) I thought it would be interesting to look back at the top 10 posts from QAQnA in 2007. These are based on number of page views provided by Google Analytics.
- Apple Gets Closer to Winning Me Over
- Dress Code in the Call Center
- Comcast Blasted for Outsourcing Sweatshop
- More Thoughts for Bloglings: Post Secrets
- World-Class Service: Taking Ownership
- Overstock.com Makes it Right
- Web Tools Can Create Efficiency or Create Problems
- Overstock Under-Delivers
- Read Rick Reilly’s Column April 30th SI
- "Our System Isn’t Set Up for Death"
So what do I learn from looking at the list?
- It’s not about me. Sometimes the best thing I do with my blog is pass along great information that was written, spoken, or posted by others.
- While my blog is focused on the niche of customer service, QA and call centers, some of my most popular posts are about blogging. It’s okay to venture out of your niche once in a while. It broadens your audience.
- People are interested in the experiences I’ve had with companies and products. Referencing them can give a post legs.
Here’s to making’ it great in 2008 (props to Phil)!