Customer Service is the New Marketing

Csitnm_badge Service Untitled sent over some information about a conference in San Franciso entitled "Customer Service is the New Marketing". It looks like a very interesting line-up of speakers from the likes of Zappos, Timbuk2, Virgin, Flickr and more.

QAQnA readers can get a 15% discount on the registration fee by entering the code: QQNA

  2 comments for “Customer Service is the New Marketing

  1. December 5, 2007 at 3:59 pm

    Thanks for the link and the mention of the conference, Tom! I hope to see you there.

  2. January 6, 2008 at 11:06 am

    What a great – and true – premise. Marketing means nothing if you are not living up to your brand! How many companies promise great customer service in their marketing pieces and fail to deliver? Considering how American’s feel about customer service today, I would venture to say most of them.
    However, when you deliver consistant extraordinary service, you will generate consistant extraordiary buzz about your business.
    Thanks for sharing about the conference.
    Donna Cutting

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