Nick from the American Management Association posted a comment yesterday on a post entitled "Internal Customers are Still Customers." He is working on a customer service mission statement centered on internal customers (what a fantastic idea!). Have you ever crafted a mission statement for internal customers? If you were doing so, what would it include? How would you phrase it?
Here’s a few of my thoughts…
- We serve best those who best serve our customers.
- Serving our customers by providing world-class service to our team mates.
- Giving exemplary service to our associates, that they may give exemplary service to our customers.
- Thoroughly convinced that every caller is a customer, and treating them that way.
Please post a comment, share your thoughts or experiences on this unique question!