4 comments for “Listen to this Tech Support Call

  1. April 27, 2007 at 3:22 pm

    We use HP mostly for our computers at work. And we have a lot of experiences like that one. Some of the funniest stories include the time we ordered a new server to use for internal testing for our software and database. They somehow managed to send us a Media Centered pc. My next pc is definitely not a HP.

  2. April 27, 2007 at 3:43 pm

    It’s amazing what you learn, isn’t it? Unfortunately, most computer companies seem to consider tech support and customer service a necessary evil rather than seeing it as an opportunity to differentiate themselves from the competition!

  3. April 28, 2007 at 10:27 pm

    Ouch. It COULD be the best product in the world, but it failed miserably because of one person…and a “system.” Tsk tsk tsk.
    Oh yeah, it’s not that great of a product either…it’s a commodity and the only way to differentiate it IS with the customer service. Tsk tsk tsk.

  4. Annalyn
    May 23, 2007 at 11:39 pm

    I work in a customer service industry and this call is so not good.

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