- You won’t believe this service chat transcript with Dell, as posted by Bob Grommes.
- Did you know your brain rewires itself each night? That’s not the half of it. You should read Ellen Weber’s post.
- Greg Verdino asks some great questions. Including, do we make our customers comfortable?
- Loralea Prentis shares a few suggestions to improve customer service.
- Lance Kezner shares some research findings about what really frustrates customers when they call.
Have a great weekend!