Coffee Time Links 3-3-07

Fifteen minutes. One cup o’ joe. Five great links

  • I shared a story of frustration this week. Contrast that with some of the stories of customer loyalty that Ron Shevlin shares
  • Want to sound like a call center know-it-all? Learn the top five call center buzzwords from Christine Cignoli
  • Matt Asay shares some great insights about what differentiates companies who do service right
  • Paul Adams finds that CSRs first choice for acquiring needed information is…
  • Providing Tech Support on the phone can be a specialized task – Joel Spolsky shares seven steps to remarkable customer service in tech support

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