Fifteen minutes. One cup o’ joe. Five great links.
- I shared a story of frustration this week. Contrast that with some of the stories of customer loyalty that Ron Shevlin shares
- Want to sound like a call center know-it-all? Learn the top five call center buzzwords from Christine Cignoli
- Matt Asay shares some great insights about what differentiates companies who do service right
- Paul Adams finds that CSRs first choice for acquiring needed information is…
- Providing Tech Support on the phone can be a specialized task – Joel Spolsky shares seven steps to remarkable customer service in tech support