Coffee Time Links 2-9-07

Fifteen minutes. One cup of pitch-black dark roast. Five great links…

Life is good.

  • People often ask me why I blog. Yes, it’s a good marketing tool. Yes, it’s a way to get exposure. Yes, it helps you listen to what others are saying. But I like what Christine Kane had to say as she articulated her 5 "non-statistical" benefits.
  • Being a frequent United passenger, I empathized with Isabel Wang’s post about, well, operational empathy.
  • Word was out a while back that 1-800-Flowers had great customer service – but Urban_Bohemian might argue that…with good reason.
  • I don’t normally link to the same blogger two weeks in a row, but Chris Young’s post was too good to pass up – what we can learn about customer experience from Ozzy Osbourne.
  • Starbucker in a cowboy hat. I’ll just leave you with that mental picture. You’ll just have to click on the link yourself.

  3 comments for “Coffee Time Links 2-9-07

  1. February 10, 2007 at 11:49 am

    Thanks Tom – I think I’ll just leave it as a “mental picture” for now – the actual artifact my be just too scary! 🙂

  2. February 10, 2007 at 12:23 pm

    I think any real photograph would be too useful as ‘blackmail’ material!

  3. February 13, 2007 at 3:15 am

    The usual great links, Tom! I enjoy reading each one. Keep at it! 🙂 I’ll have to agree with Christine’s #5 why she blogs: because of other bloggers. I feel that way, too. 🙂

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