- Chris Young posted this incredible customer experience in a shoe store. This lady laced up the shoes and walked the extra mile.
- Glenn Davies references one of our favorites, Jackie Huba, but adds his own great riff on letting your customer’s experience be your advertisting.
- Mark Gregory brings us a great post from across the pond on defining your customer’s experience and creating a ‘customer experience statement’.
- At the monthly Central Iowa Bloggers Summit I had the pleasure to meet two guys I’ve been hearing a lot about – TJ Mapes and Andy Brudtkuhl. You’ll want to keep an eye on these two. They may soon be changing the way you search the internet.
- Michael Libbie, another Iowa blogger, shares an experience with a moral to the story – lying can hurt your business.
Have a great weekend!