Coffee Time Links 2-2-07

Coffee_time_17It’s Friday. Time to slow down and enjoy:
Fifteen minutes.
One cup o’ javahhhhhhhh.
Five great links
.

  • Chris Young posted this incredible customer experience in a shoe store. This lady laced up the shoes and walked the extra mile.
  • Glenn Davies references one of our favorites, Jackie Huba, but adds his own great riff on letting your customer’s experience be your advertisting.
  • Mark Gregory brings us a great post from across the pond on defining your customer’s experience and creating a ‘customer experience statement’.
  • At the monthly Central Iowa Bloggers Summit I had the pleasure to meet two guys I’ve been hearing a lot about – TJ Mapes and Andy Brudtkuhl. You’ll want to keep an eye on these two. They may soon be changing the way you search the internet.
  • Michael Libbie, another Iowa blogger, shares an experience with a moral to the story – lying can hurt your business.

Have a great weekend!

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