Coffee Time Links 1-08-07

It’s Monday. Start the week off right. Fifteen minutes, one cup of coffee, five great links:

  • Maria Palma, as always, provides great content with her Customer Service tips of the day!
  • Starbucker’s Mopey & Harry give us some good thoughts on getting through the first week (or two) of the new year.
  • CRM Lowdown gives us the 10 Best and Worst companies for call center service. You might be surprised who made each list.
  • Alex Blythe at WhatPC? reminds us that customer satisfaction research is only worthwhile if it provides actionable information and you use it.
  • Keelan over at Thornley Fallis reports on a health care provider who finally gets it – providing current wait times at all of their 11 doctor’s offices via the web – I wonder if their using feeds to do it?

  3 comments for “Coffee Time Links 1-08-07

  1. January 8, 2007 at 9:24 pm

    10 Best and the 10 Worst? You Decide.

    Via QAQnA I found out about CRM Lowdowns post about the 10 Best and 10 Worst Companies for Call Center Service. Here I will highlight the best:1. 1-800-Flowers.com2. General Electric3. Citibank4. IBM5. Southwe…

  2. January 23, 2007 at 8:03 pm

    Hi Tom,
    Unfortunately, no. The health care provider (Appletree) who is providing current wait times at their 11 offices via the web is not using feeds to do it.
    Baby steps…

  3. January 24, 2007 at 5:33 am

    Pity. As you said…baby steps.

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