Pamela over at Executive Assistant had a great post yesterday, reminding us all of the definition of a customer:
"a person one has to deal with"
Who is your customer?
- Your boss
- Your subordinate
- Your co-worker
- Your teammate
- Your spouse
- Your friend
- Your child
- The check-out lady
- The receptionist
- The waitress
- The hostess
We tend to define customer rather narrowly, but I would submit that the level of customer service you provide to your loved ones, your friends, your co-workers, and your acquaintances says a lot about how you treat your traditional business customers or clients.
Pamela says that, for her, it boils down to the golden rule. Good for you, Pamela. I couldn’t agree more.
Great Customer Service starts, not with a QA form or a job description, but with the motivation and intent of your heart – which dictates your actions and words with every person you meet 24/7/365.
Here’s to great service to all customers in 2007!