Coffee Time Links – 12/27/06

Coffee_time_14
Christmas is over. New Year’s is approaching. Short work week. It’s time to kick your heels up and enjoy fifteen minutes, one cup o’ joe and five great links (and a Partridge in a Pear Tree!)

  • Ginger Conlon over at 1to1 Media has some great thoughts about redifining the "C" in One Call Resolution.
  • Jason Stoffer has a great take on sales in the Contact Center.
  • Jamie Rubin is having an interesting service experience with Comcast.
  • Dale Wolf reports on some interesting news about contact center growth in Brazil.
  • This report from Bearing Point: $20 Billion spent in CRM Solutions by the financial services industry and no needles are moving on the ol’ Net Promoter Scores. Hey folks, it ain’t the tool – it’s what you do with it. Call me! We’ll do lunch.

  2 comments for “Coffee Time Links – 12/27/06

  1. December 27, 2006 at 10:11 am

    Saw your blog on the Z-Meme list. Great QUALITY stuff here!
    John

  2. December 27, 2006 at 5:38 pm

    Tom,
    You’re so right about it not being the tool. It’s the humanware, not the software, that’s important.
    Regards,
    Glenn

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