We’ve all had our turkey, our football, our shopping and our naps. It’s time for the reality of a full work week. There’s no better way to ease back into the grind than: One cup of coffee, fifteen minutes, and five great links!
- Check out this example of bad service from YouTube!
- Starbucker, true to form, has a great Thanksgiving story worth reading and (passing along).
- Ed Sykes gives us his Six Secrets for Outstanding Customer Retention.
- CRM Today announced a new book promising to help front-line service providers to handle difficult customers
- Service Untitled offers a free pdf download of The Executives Quick Guide to Customer Service.