I just walked into my small town coffee shop. I haven’t been very encouraged by their service in the past. To be honest, I’d given up hope that the folks here would ever get what good service means. But, the lack of competition in a small town means you’re sometimes stuck with what you get
As I walked through the doors this morning I noticed the line was extreeeeeeemely long. It looks like a bus load of high school kids or something. So, I headed back to my normal booth to set up my lap top and get some work done. I can always go up to the counter for coffee later.
As I was setting up my lap top, one of the regular baristas walked up with a hot cup of house coffee (my usual) and set it on the table. "Here," he said, "you can settle up with me later."
I was astonished, astounded – my mouth hung agape. It was a genuine customer service miracle.
Ha!…and people say there is no God!