In case you hadn’t heard the news, QAQnA’s very first Mug Clubber and Call Center blogger extraodinaire, Anonymous Cog (AC), called it quits at Call Center Purgatory. The passing of one of the blogosphere’s first and most influential call center blogs has been reported in industry news outlets and will certainly create a huge hole for all us who came to depend on his genuine front-line perspective, his sincere heart and his ever increasing blog-roll that was call center gold.
AC’s departure came at the end of a short-story serial he’d been posting that he had called his own "Pilgrim’s Progress". I guess he reached the end of the pilgrimage for CCP. He says he’s going to leave the blog and blogroll on-line for the time being. For those of you who haven’t read AC’s stuff, there’s plenty of great content and links to find there. AC also said that he plans to continue checking and responding to e-mail. I’ve swapped a few e-mails with him to ensure his active Mug Club status remains unchanged.
Thanks for everything, AC!