Do you want to utterly decimate your customers’ confidence? Do you want the lady on the other end of the line to think to herself "Oh, pleeeeeease! Give me to someone who knows what they’re doing." Do you want to almost guarantee that this guy will hang up the phone and immediately call back to see if he gets a different answer from another CSR?
Then try one of these:
- "I’m new here. Bear with me."
- "I’ve never done this before, so it might take a minute."
- "I’ve never seen this. This is wierd."
- "My best guess is…"