The other great thing about the conversation at Panera is that it never ceases to inspire ideas for new posts. The other day Mike and I were discussing service and he mentioned that great customer service providers seem to know how to make the connection between what they want and expect as customers and what they are delivering on the phone or behind the counter.
It got me thinking about the Golden Rule: "Do unto others as you would have others do unto you" or "Treat others the way you want to be treated."
When you pick up the phone, give that person the service that would "wow" you if you were on the other end of the line. When that customer walks up to the counter, give her the smile and the extra-mile service that you appreciate when you’re on the other side.
It’s amazing how the most important and powerful truths are often the most simple.
The Golden Rule is still pure 24 carat.