2 comments for “5 Ways to Help Your CSR Improve

  1. May 10, 2006 at 8:06 am

    Not treating the CSRs like children in a prison helps too. A a pleasant environment makes for pleasant and productive employees.
    The hell-holes that 90% of call centers are, don’t.
    God I don’t miss that business. 13 years was long enough.
    They could offer me 10 times my salary and I’d not go back.
    Oh well, the jobs are becoming more scarce anyway. It seems some have caught on that you can abuse people for less money than for what U.S call center employees are paid (which is still laughable).
    So they abuse the innocent East Indians and Filipinos.
    Eventfully they too, will learn what a sucky business it is and want out…

  2. May 10, 2006 at 9:40 pm

    To be honest, I have been in a few of the sweatshop call centers where you’ve clearly done time. They usually don’t keep our group around long (they don’t really want us to be honest about what their customers think of them or how they can improve). Hope the scars heal.

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