- Delaney Kirk shares a some great tips for all trainers, teachers and presenters regarding getting control of the classroom.
- Krishna learned a lesson this week about responding to unfair, narrow-minded rejection.
- Pat Hassett has a worthwhile nugget for anyone selling, upselling, cross-selling, or training and coaching people who sell, upsell or cross-sell.
- Jeneane Sessum wrote a heart-felt letter to her CSR at America West airlines – it’s the letter we all think about writing from time to time and definitely worth a read!
- Grant English had a bumper sticker sighting that will give you a chuckle today.
Enjoy, and thanks for joining me for coffee time (I hate to drink alone!)