It reminded me that great leaders, whether they be in call centers or any other part of business, are great servants. I began working with c wenger group twelve years ago. For over ten years I spoke with my boss and our founder, Chuck Wenger, every day. Many days I spoke with him on the phone multiple times. Each conversation ended with him asking, "Tom, what do you need?" or "What can I do for you?"
I learned a lot from that simple, daily act. Ninety-nine percent of the time I responded to Chuck’s question with "I’m fine. I don’t need a thing." But on the rare occasion when I would make a request, it was always welcomed and acted upon.
Not bad. Not bad at all. I hope that I carry on that same example of servant-leadership with my family, my fellow group members, my clients and everyone else with whom I come in contact.