Authentic Leadership

Rich Tehrani wrote in a recent post about being on a JetBlue flight. The CEO, David Neeleman was on the flight, and he acted as one of the crew passing out snacks and drinks.

It reminded me that great leaders, whether they be in call centers or any other part of business, are great servants. I began working with c wenger group twelve years ago. For over ten years I spoke with my boss and our founder, Chuck Wenger, every day. Many days I spoke with him on the phone multiple times. Each conversation ended with him asking, "Tom, what do you need?" or "What can I do for you?"

I learned a lot from that simple, daily act. Ninety-nine percent of the time I responded to Chuck’s question with "I’m fine. I don’t need a thing." But on the rare occasion when I would make a request, it was always welcomed and acted upon.

Not bad. Not bad at all. I hope that I carry on that same example of servant-leadership with my family, my fellow group members, my clients and everyone else with whom I come in contact.

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  2 comments for “Authentic Leadership

  1. April 19, 2006 at 10:16 am

    What a refreshing thought, Tom. Seems to me that you are also onto something about how to value people across cultures also — and that would be terrific for all of us. Thanks for the inspiration!

  2. April 19, 2006 at 10:31 am

    Thanks, Ellen. Let’s hope that valuing people crosses all lines – including (but not limited to!) race, culture, and gender.

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