For over a quarter century, c wenger group has helped our clients objectively measure what matters to their customers, quantify the service they are delivering to those customers, and successfully move the needle on service/sales performance, customer satisfaction, retention, and loyalty. By customizing our expertise to meet the unique and diverse needs of our clients, we have successfully served companies of all shapes and sizes. Our client list include Fortune 500 companies, global corporations, as well as smaller companies with the desire to strategically position themselves for long-term success.
We offer three distinct service arrays which, when combined, form a time-tested, integrated continuous improvement process:
- Research & Survey services to measure what drives your customers’ expectations
- Service Quality Assessments to objectively measure the service your team is delivering to customers
- Training and Coaching to close the gap between customer expectation and service performance
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