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c wenger group
For over 17 years, c wenger group has helped
companies of every shape and size measure and improve service
quality. If you want to clearly understand what satisfies your customers,
if you want to know how well your company is meeting customer
expectations when they call, if you are looking for data-led
training solutions for your call center team, then c
wenger group can help.
Our group specializes in:
- Customer and dealer satisfaction research
- Turn-key quality assessment solutions - we can be your
call center QA team
- Expert quality assessment auditing and consultation
- Face-to-face and computer-based training
solutions
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 Client
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Computer
Based Training
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"c wenger group is a value-added partner to Principal Financial Group, providing 'voice of the customer' information that helps us achieve caller satisfaction that is among the best in the financial services industry." |
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- Ann Gersie, Vice President & Chief Contact Center Officer
The Principal Financial Group |
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c wenger group
4220 Patricia Dr.
Des Moines, IA 50322
p: 515.278.1516
f: 515.278.0034
info@cwengergroup.com
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